Conflict Resolution

Conflict lies in people's heads, not in objective reality. 

People tend to assume that whatever they fear, 

the other side intends to do. 

Blaming someone for a conflict locks both parties into a position.

Being locked into a position leaves no room for legitimate discussion.

People locked into a position can only attack the other's position.

Under attack, people become defensive, cease to listen and strike back. 

Seeing the reality as each side sees it opens the way to a solution.

A solution is only possible when merits and interests, rather than positions, are discussed.